Introduction

Welcome to Varam Industries Private Limited. This Refund & Cancellation Policy explains the conditions under which orders may be cancelled, returned, replaced, or refunded.

Since mattresses and furniture products involve packing, transport, and handling costs, certain deductions may apply in case of cancellation or return requests.

Customers are requested to carefully read this policy before placing an order.

Returns & Refund Policy

1. Non-Refundable Situations

Refunds or returns will not be accepted in the following situations:

• Change of mind after purchase.
• Product used, damaged, or altered after delivery.
• Improper handling, washing, or misuse of accessories.
• Minor variations in size, color, fabric, or material that fall within normal manufacturing tolerance.

Customers are advised to verify product details, size, thickness, and specifications before confirming the order.

2. Cancellation Charges & Refund Deductions

If you wish to cancel a mattress or any product after placing the order, the following charges will apply depending on the order stage:

• After Order Booking
  If the order is cancelled after booking, 10% cancellation charges will be deducted and the remaining amount will be refunded.
• After Packing
  If the product has already been packed and the order is cancelled, 20% cancellation charges will apply.
• Custom / Unsize Products
  If the mattress or product is of a special or custom size (different from the sizes mentioned on the website), 50% charges will apply and the remaining balance will be refunded.
• After Dispatch / Transport
  If the product has already been dispatched through transport and the customer wants to return it after receiving, 30% charges will apply.
• After Receiving
  After delivery, if the mattress is returned, 50% charges will apply and the remaining 50% will be refunded. 
• Custom Size After Dispatch
  If the dispatched product is a custom or unsize product, 50% charges will apply and the balance will be refunded.

Note: These charges are deducted towards packing, transportation, and service costs.

మీరు పరుపు లేదా ఇతర product cancel చేయాలనుకుంటే order stage ప్రకారం charges apply అవుతాయి. ఈ charges packing, transport మరియు service ఖర్చుల కింద deduct చేయబడతాయి.

3. Return Transport Responsibility

If you wish to return the mattress or any product:

• The customer must arrange and pay for the return transport.
• The product must be returned in the same condition as when it was dispatched.
• Original packing should be maintained as much as possible.
• If damage occurs during return transport, additional charges may apply.

మీరు product return చేయాలనుకుంటే transport charges customer భరించాలి. మేము పంపినప్పుడు product ఎలా ఉందో అలాగే మాకు తిరిగి రావాలి. Return సమయంలో transport లో damage అయితే అదనపు charges apply అవుతాయి.

Refund for Transport Damage

In the rare event that your product is damaged during transport, we may offer a replacement depending on the situation.

Steps to Report Damage

• Notification
  Contact us within 3 days of delivery.
• Evidence
  Provide clear photographs of the damaged product and packaging.
• Verification
  Our team will review the images and verify the issue.
• Replacement
  If eligible, we will arrange a replacement.

Replacement transport charges may range from approximately ₹200 to ₹1000 depending on the product.

Transport లో product damage అయిన అరుదైన సందర్భంలో replacement ఇవ్వబడుతుంది. Damage proof కోసం product మరియు packing photos పంపాలి.

Refund Processing

If a refund is approved, the process will follow these steps:

• Refunds will be processed within 2 to 7 working days after approval.
• The refund will be credited to the original payment method used for the purchase.

Refund amount approval అయిన తర్వాత 2 నుండి 7 working days లోపు process చేయబడుతుంది.

Cancellation Policy

Cancellation Window

If you need to make any changes or cancel your order, please inform us within 1 hour of placing the order.

1 hour తర్వాత cancellation request చేస్తే above mentioned cancellation charges apply అవుతాయి.

How to Cancel an Order

To cancel your order, please contact our support team with your order details.

Returns & Exchange Conditions

Returns or exchanges may be considered only under specific conditions mentioned in this policy. Customers are requested to review the following terms carefully.

Accessories

If a problem occurs in any accessory included with the product, the return or replacement transport charges must be borne by the customer.

For cloth or fabric accessories, color fading, shrinkage, or damage after washing is not covered under return or replacement.

Cotton fabrics may naturally shrink up to 5% after washing, which is considered normal.

Return Packing Responsibility

If a return is approved, the customer must pack the product in the same manner as it was originally packed and arrange transport for returning the product.

The returned product must reach us in the same condition in which it was dispatched. Any damage caused during return transport may lead to additional charges.

Exchange Options

Showroom Exchange

Customers may visit our showroom before 5 PM for exchange assistance. Our team will inspect the product and guide you through the process if the issue is eligible under our policy.

మా products manufacturing లో ఏవైనా సమస్యలు ఉంటే safe exchange కొరకు మా షోరూమ్‌ని సందర్శించండి. సాయంత్రం 5 గంటలలోపు మా బృందం అందుబాటులో ఉంటుంది.

Courier Exchange

If visiting the showroom is not possible, courier exchange may be arranged. Transportation and courier charges must be borne by the customer.

కొరియర్ exchange: షోరూమ్ కి రావడం సాధ్యం కాకపోతే courier ద్వారా పంపవచ్చు. Transportation మరియు courier charges customer భరించాలి.

Note: Exchange requests will be considered only for unused and sealed products unless the issue is related to manufacturing defects or verified transport damage.

Mattress Assembly & Structure

Mattresses may be manufactured using gumming (adhesive bonding) or non-gumming assembly methods.
Both methods maintain the same product quality, comfort, and durability standards.

Due to the multi-layer construction of mattresses:

• Layer position may slightly shift during transport.
• Minor movement of layers inside the mattress may occur.
• These conditions are normal and not considered manufacturing defects.

Service & Support

Since mattresses are large and heavy products sold through an online sales model, re-shipping may not always be practical.

To assist customers efficiently, we provide support such as:

• Remote guidance through video or call
• Layer alignment assistance
• Practical adjustment solutions/ instructions

Our objective is to provide transparent information so customers clearly understand the natural characteristics of the products before purchase.

Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact us:

Varam Industries Private Limited
Phone: 9392912609
Support: 8886694114
Email: [email protected]